Q. Are your products durable?
A. Yes! We offer a 2 year money back guarantee. If your product fails to hold up for any reason we will replace it or send you a full refund of the purchasing price. We expect they will last much longer than that!
Q. Isn't cork endangered?
A. No. Cork is not endangered and making products out of cork does not harm or remove any trees from the cork oak forests. Stripping the bark from the cork oak is a very eco-friendly process. The bark grows back and while doing so the trees take in 300-500% more CO2 than when left unstripped. The only endangerment to cork is from it's lack of use!
Q. Do you support any charities?
A. Yes. We donate a portion of sales to the Rainforest Alliance. As (if) our sales grow so will our donations.
For more information on the Rainforest Alliance visit Rainforest Alliance Charity Work
Q. How much does shipping cost?
A. We offer flat rate shipping. $5 for U.S domestic and $10 for international orders
Q. Why is your international shipping so cheap?
A. We lose money on shipping to keep your costs down until we're available in more locations worldwide
Q. How long does shipping take?
A. U.S orders are generally there in 3-7 days while international orders take 7-14. If customs decides to briefly hold your order there may be a bit of a delay. We cannot control customs or your local courier.
Q. Where are your products made?
A. Our current line of products are made in China not far across the border from Hong Kong. The working condition are clean and safe and the workers are extremely talented at what they do. We're currently working on bringing out a line of products that will be made in Portugal and hope to further expand and offer products that will be made in North America.
Q. Will I have to pay any import fees?
A. If you're in the U.S, no. If you're located anywhere else in the world you may have to. We cannot control the taxes imposed by your government when importing products. We cannot be held liable for any importation duties.
Q. My item says delivered but I have not received it yet
A. If you are located in the U.K the USPS has beem marking items as delievered once they enter the Royal Mail system. Please search for your package here https://www.royalmail.com/track-your-item
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